Company Policies

PAYMENT TERMS

Terms are Net Prepaid on all orders, unless credit terms have been established.

Payment may be made by ACH or Wire Transfer, please contact our sales office for detailed instructions. Shipments to the following states may be subject to State Sales Tax: AL, CA, CT, FL, GA, IN, MA, NY, and TX. Tax Exempt customers in taxable States must fax signed Exemption Certificate at time of order to avoid being charged Sales Tax.

Credit terms are available to US Government entities, qualified US Government contractors and established customers; Terms are Net 30 days. New customers wishing to establish credit terms should fax or email their references to the attention of the Credit Manager. Finance charges equal to 1.5% of any unpaid balance will be assessed after 30 days. A written Purchase Order is required and must specify FOB Origin unless quotation includes destination terms.

ORDER VERIFICATION

Please verify part number, quantity, color and description and specify mode of shipment when ordering. All shipments contingent upon stock and/or factory production time at time of order - lead time or availability at time of quotation does not guarantee time frames will be the same at time of order.

Quotations are valid for a maximum of 30 days. PLEASE REVIEW YOUR QUOTATION CAREFULLY BEFORE ORDERING ANY CASES to insure that all dimensions, colors and options are correct. We accept no returns due to incorrect dimensions, Model and/or Part Number supplied by customer. Please note that equipment dimensions obtained from web sites many times are inaccurate; we recommend that our customers verify all web dimensions physically. Orders for custom cases may not be cancelled once placed with the factory.

CANCELLATION POLICY

All orders for stock products are automatically processed via our secure merchant processor and sent for fulfillment / production as soon as they are placed. While we understand that orders might need to be changed, sometimes we are unable to make changes free of charge after a certain point.

We strictly adhere to the following cancellation policies:

  • If you cancel your order BEFORE it has been shipped, a full refund will be issued once processed.
  • If you cancel your order AFTER it has been shipped, it will be subject to our Return Policies & Procedures.
  • Orders for stock products which are REFUSED AT DELIVERY will be subject to applicable restocking fees, return shipping charges and any other applicable fees.
  • ORDERS FOR CUSTOM PRODUCTS MAY NOT BE CANCELLED ONCE PLACED INTO PRODUCTION WITH THE FACTORY.

Accessorized, modified or customized cases are not cancellable as they are manufactured to customer specifications. "Customized" is defined as the addition of any option, including but not limited to, hardware, custom foam, non-standard colors, stenciling / labeling, whether included in the product description or itemized by line. If you are unsure whether your case is stock or modified, you are encouraged to ask your salesperson. This policy does not apply to warranty issues, which may be returned for repair or rework only.

SHIPMENT TERMS

All shipment dates are estimated. Unless otherwise indicated, shipping is additional (FOB Origin). Customer must specify level of service (Ground, 2nd Day Air, Next Day Air) and choice of carrier (UPS, Federal Express, Truck Line). Shipments will be shipped prepaid and shipping charges will be billed to customer's credit card at time of shipment or added to invoice. Shipments can be sent freight collect or billed to customer's carrier account upon customer's request. IMPORTANT - YOU MUST INSPECT THE OUTER SHIPPING CONTAINER FOR SIGNS OF DAMAGE AT TIME OF DELIVERY! Customer must note any damage on carrier's Bill of Lading so that proper damage claim may be filed with the carrier. Please refer to our Shipping Policy for important information relating to the shipment and delivery of your order.

GOVERNMENT SALES

Send us your request for quotation or go to Government and Military Sales for ordering instructions if you already have a quote.

RETURN POLICY

Your Complete Satisfaction is Guaranteed! If any stock product you order from Griffin Cases fails to meet your expectations, you may return it for a prompt refund or credit (including shipping if the return is a result of our error).

All products sold by Griffin Cases are covered by the manufacturer's Limited Warranty against defects in materials and workmanship.

Any authorized returns must have a pre-issued RMA number - call Customer Service at Griffin Cases for instructions. Requests for a RMA number must be received by Griffin Cases within seven (7) days of receipt of goods, with the exception of Warranty claims. ANY APPROVED RETURN MUST BE RECEIVED IN NEW CONDITION. All returned products must be properly packaged to prevent damage, in the original shipping container, and must be received by Griffin Cases or the factory within (25) days of the original delivery date. Items that are returned in unsellable condition, or are missing parts will be charged a handling fee and returned to the customer. The factory will issue a UPS call tag for most Warranty returns; all other returns must be shipped prepaid and insured. The RMA number must be marked clearly on the outside of the shipping container.

Any item(s), including those under Warranty, returned without an RMA Number or received after the (25) day authorized return period will be refused. All exchanged merchandise will be shipped and applicable credits will be issued upon receipt and inspection of returned merchandise, unless otherwise authorized.

RETURNABLE PRODUCTS

The following stock / unmodified products may be returned for exchange or refund provided the product is unused, in perfect condition and has the original packing materials:

  • Pelican Cases (Non-Modified)
  • Pelican-Hardigg BlackBox Rackmount Containers
  • Pelican-Hardigg Footlockers or Field Desks
  • Pelican-Hardigg “Quick Ship” Sizes (Non-Modified)
  • Pelican-Hardigg Skid Mates
  • Pelican-Storm Cases (Non-Modified)
  • Platt Luggage
  • SKB Cases (Non-Modified)
  • ZARGES "Quick-Ship" Cases (Non-Modified)
  • ZERO Aluminum (Non-Modified)
  • ZERO Halliburton

NON-RETURNABLE PRODUCTS

Due to the custom nature of most of our products, the following products are constructed to customer specifications at time of order and are NON-RETURNABLE / NON-CANCELLABLE:

  • Anvil Cases
  • Any customized product
  • Any volume order (Greater than 10 cases), unless approved by management, provided that it meets requirements of a returnable product
  • Custom Foam / Interior Cushioning Systems
  • The following Pelican-Hardigg Cases and Containers that are molded at time of order:
    • Flangemount Rotomolded Containers
    • Grab N’ Roll Rotomolded Containers
    • DE Rackmount Cases
    • Laptop Cases
    • MAC Rackmount Cases
    • Mobile Armory Cases and Containers
    • Mobile Master Containers
    • Mobile Medical Cases and Containers
    • Personal Weapons Cases
    • ProRack Rackmount Cases
    • RADE Rackmount Cases
    • Single Lid Rotomolded Containers
    • SuperMAC Rackmount Cases
    • Tacti-Cool Mobile A/C Cases, Containers or Components
    • VersaFill Containers
    • Video/Plasma Cases
  • ZARGES Cases
  • ZERO Plastic Cases

Accessorized, modified or customized cases are not returnable as they are manufactured to customer specifications. “Customized" is defined as the addition of any option, including but not limited to, hardware, custom foam, non-standard colors, stenciling / labeling, whether included in the product description or itemized by line. If you are unsure whether your case is stock or modified, you are encouraged to ask your salesperson before you purchase. This policy does not apply to warranty issues, which may be returned for repair or rework only.

PLEASE REVIEW YOUR QUOTATION CAREFULLY BEFORE ORDERING ANY CASES to insure that all dimensions, colors and options are correct. All stated outside dimensions are estimates only - differences between estimated and actual outside dimensions are not covered under warranty and are not cause for return. Please note that equipment dimensions obtained from web sites many times are inaccurate; we recommend that our customers verify all web dimensions physically.

ORDER CANCELLATIONS

All orders are subject to the terms of our Cancellation Policy. Orders for custom products may not be cancelled once placed into production with the factory. Please note, If you wish to cancel your order AFTER it has been shipped, it will be subject to our Return Policy in addition to applicable cancellation fees. Please refer to our Cancellation Policy for additional details.

SHIPPING POLICY

When we ship your order, it will be tendered to the specified carrier (UPS, Federal Express, truck, etc). The driver will sign our bill of lading as proof that the goods were taken from us in perfect condition. The total number of packages will be noted on the bill of lading. Our responsibility for the goods ceases at this point and is passed to the carrier.

The goods remain the carrier's responsibility until the customer accepts the shipment. When your shipment arrives, look at the Bill of Lading carefully before signing - if the number of items received does not match the number on the Bill of Lading, note the correct number received, sign for the shipment and contact Griffin Cases Customer Service.

IMPORTANT - YOU MUST INSPECT THE OUTER SHIPPING CONTAINER FOR SIGNS OF DAMAGE AT TIME OF DELIVERY

A damaged outer container is indicative of possible concealed damage to the goods inside. If you detect VISIBLE signs of damage to the outer shipping container DO NOT REFUSE THE SHIPMENT - ask the carrier to note an EXCEPTION detailing the observed damage (hole in box, crushed corner, received damaged [or short], subject to further examination). It is imperative that any such damage be noted so that a properly documented damage claim may be filed with the carrier. The reason you should make note of any damage (or shortage) to the shipment before you sign the freight bill is so the responsibility remains with the carrier. 

PLEASE NOTE: the customer does not have the right to open any package until the shipment has been accepted by a signature on the Bill of Lading. The carrier retains legal responsibility for the shipment until signed for; allowing a customer to open a package before acceptance will compromise the carrier's legal position, so most carriers will enforce this strictly. After you sign for and accept the shipment you may then open the box to further inspect the goods inside. This is best done while the carrier is still present but is not required, as most carriers are in a hurry. Should you find that your goods are damaged please call the carrier's Terminal Manager right away and ask that he or she come out to inspect and write an inspection report. You must retain the shipping box and all packing materials. Also please call Griffin Cases Customer Service to advise us of the issue.

Customer is solely responsible for the inspection of the exterior shipping container(s). Failure to note any VISIBLE damage will transfer liability from the carrier to the customer; indicating the delivery matched the Bill of Lading and was received in good condition. In the absence of any exception, customer has effectively accepted the shipment AS IS and will bear full responsibility for any necessary repairs or replacement.

CONCEALED LOSS OR DAMAGE

Concealed loss of damage of product discovered after delivery of shipment must be reported within 48 hours of receipt to the delivering carrier. Retain goods, containers, and packing materials in exact condition as found for inspection by the carrier. If you have a camera photograph the shipment (with packaging intact if possible) and also the damage. An inspector for the carrier should call within 48 hours. If you do not hear from the inspector, notify the carrier by registered mail and get a receipt. The carrier will issue an inspection report and give you a copy that must be used to support your claim. Again, advise Griffin Cases Customer Service
IF YOU ARE CONCERNED OR CONFUSED ABOUT ANY OF THE ABOVE INSTRUCTIONS PLEASE CONTACT YOUR SALES PERSON. Your satisfaction is our primary goal; since we cannot control what happens to your order once it's in the hands of a carrier, we want you to be fully aware of shipping legalities and procedures.

SIGNATURE REQUIRED

PLEASE NOTE: All orders are shipped signature required unless otherwise authorized by the customer. This is a security measure to protect Griffin Cases, the carrier, and most importantly to insure our customers do not experience loss or theft of their order.

Please be advised, neither Griffin Cases nor the carrier will accept responsibility for any loss or damage to packages left at the customer’s door, and your selection of this shipping option acknowledges this.

COMMERCIAL DELIVERY

Standard Common Carrier deliveries are to a commercial customer's dock or door. Shipment to a home office is considered a residential delivery.

It is the customer's responsibility to unload their shipment from a truck. The trucker is not required to unload the shipment or bring it into your office or warehouse. If your company does not have a dock the carrier is required only to make a tailgate delivery. In most cases the driver will help unload the shipment, but you need to be prepared for the delivery, which will involve carrying the pieces off the truck and into your facility. If a residential, lift gate and/or inside delivery is required please notify your salesperson so proper arrangements can be made in advance. Residential, lift gate and inside deliveries bear additional cost.

Please note that due to escalating fuel surcharges, all verbal and written freight estimates are subject to change. All ship dates are estimated and are subject to change.

RESIDENTIAL TAILGATE DELIVERY

All of Griffin Case's products are shipped by common carrier for residential tailgate delivery (unless arrangements for lift gate have been made ahead of time). This method of shipment requires the trucker to deliver the case to the end of their truck at your location. The trucker is not required to unload the shipment or bring it into your home - this is the customer's responsibility. In most cases the driver will help unload the shipment, but you need to be prepared for the delivery, which will involve carrying the pieces off the truck and into your home. If you would like the shipment lowered off the truck for you, or delivered into your home, this may be arranged with the delivering trucking company when they contact you with your notification call.

RE-DELIVERY CHARGES

If no one is home the first time a pre-arranged attempt is made to deliver your order, and the trucker has to make a re-delivery, you may be asked to pay a re-delivery charge.

STORAGE CHARGES

If you do not make arrangements with the trucking company to get your order delivered within a week after receiving notice from them that the order is at their terminal, they may charge you for storage per day. You can easily avoid this by simply responding to their notice in a timely manner.

PELICAN FACTORY DROP SHIPMENT CHARGES

Please contact our sales department for Griffin Cases stock availability. Non-stock products may be subject to a minimum $25 Pelican factory drop ship fee based on order value, please call for availability.

APO/FPO DELIVERY VIA PARCEL POST

UPS is unable to ship packages to APO / FPO locations and therefore must be shipped via Parcel Post. You will receive a quotation from a Griffin Cases sales representative detailing applicable freight charges. Should you wish to proceed with your order, we will charge the provided credit card at that time. All APO / FPO orders will complete processing upon customer approval.
PLEASE NOTE: Griffin Cases is unable to guarantee delivery via Parcel Post or to APO / FPO addresses due to the Postal Service's inability to track shipments and ensure delivery. The customer accepts full responsibility in the event the item is lost or undeliverable. All ship dates are estimated and subject to change.

Additionally, the Post Office allows any insured articles shipped to an APO or FPO a 75 day grace period for delivery until a claim may be filed. Once a claim has been filed, the APO or FPO has an additional 60 days to respond before the Post Office will consider issuing a refund. This process may take up to 5 months from date of mailing until the insured article is reimbursed.

HELPFUL FREIGHT CLAIM INFORMATION

If you need to file a claim there are specific documents required, hold on to them to avoid delays in settlement. The documents are as follows:

    1. Original bill of lading.
    2. Original destination freight bill.
    3. Original invoice or other evidence of value.
    4. Correspondence with Griffin Cases or carrier.
    5. Concealed loss form or copy of inspector's report.
    6. Itemized bill for cost of repairs (if, with carrier's approval, you have repaired the damage).


Please do not return goods to Griffin Cases or instruct the carrier to return goods without first securing written authorization and shipping instructions from Griffin Cases. 

Griffin Cases wants to assist you in any way possible in collecting claims against carriers for loss or damage, but our willingness to do so does not make us responsible for the filing or collection of claims, or the replacement of materials.

If you want a replacement part immediately, you can order it over the phone, cover the cost and prepaid freight. We will then ship the part and mail you a receipted invoice which you can use along with your freight claim, so you can collect directly from the trucking company.