What’s your return policy?
Please refer to our Return Policy for full text of our return policies and applicable products. As a general rule, most of our products are made to order, and are not returnable
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship international, although the goods and shipping must be prepaid by wire transfer. We do not ship to PO Boxes.
What is your damaged goods return policy?
All shipments must be inspected prior to signing the carriers freight bill. In the event of damage, DO NOT refuse the shipment – advise the delivery person that you wish to log an exception on the Bill of Lading or Delivery receipt for the package(s). A freight damage claim must be made with the carrier.
How do I request a quotation?
You may contact our Sales Department with your requirements. Please include a description of the items you wish to protect and any preferences for case brand.
Our sales team will respond via email with your formal quotation within 24 hours. Please note, in the event of high sales volume - processing time may take up to 48 hours.
Do your cases meet MIL-SPEC requirements?
Yes. We distribute several lines of transit and shipping containers which conform to MILSPEC requirements such as MIL-STD 810. Please contact our sales specialists with your Mil-Spec requirements.
Are discounts available for large or government orders?
Yes. Quantity pricing is available for most case lines. Most quantity discounts begin at a quantity of 10 but will vary by manufacturer.
Government and Military pricing is available for all qualified buyers.
Are all cases airtight or water-tight?
No. Airtight and watertight features vary by product line.
As a general rule, injection molded cases such as Pelican-Storm, Pelican Protector and SKB cases feature a pressure relief valve and o-ring to create a watertight and airtight seal. Pelican-Hardigg, SKB and ZERO “rotomolded” containers such as single lid sizes and rackmount cases require a pressure relief valve and closed-loop gasket. Pelican containers come standard with an open-loop gasket without a PRV unless an airtight or watertight seal is specifically requested.
Anvil and ZARGES cases are classified as water “resistant” containers and will require additional options to achieve an airtight and watertight seal.
Are your products covered under warranty?
Yes. All products sold by Griffin Cases are covered under the applicable manufacturer's warranty.